Important Information
Booking & Cancellation Policies
We value your time and ours, and kindly ask that you provide at least 24 hours’ notice for any appointment changes or cancellations. This allows us to offer your appointment time to another client.
Deposit Policy
A deposit may be required to secure your booking, particularly for longer or higher-value treatments. Deposits are applied toward your treatment total on the day of your appointment.
Consultation
For consultations, a $50 fee applies. This is redeemable toward treatment when you proceed with a booking on the same day, excluding microblading services. For more information, visit our Consultation page.
Reschedule
If you need to reschedule, we encourage you to do so as early as possible. Changes made within 24 hours of your appointment may result in the loss of your deposit or a cancellation fee.
Late Arrivals
If you arrive more than 15 minutes late, your appointment may need to be shortened or rescheduled to avoid impacting other clients (you will still pay full price). In some cases, this may be treated as a late cancellation.
Missed Appointments
Missed appointments may incur a fee of up to 50% of the treatment value which will need to be settled before being able to rebook. Repeat no-shows may require full prepayment for future bookings.
Booking Platform
All bookings are managed through Fresha, and by confirming your appointment, you acknowledge that you have read and accepted these policies.
New Client/Patient Information
We can't wait for your visit
Your first visit is designed to feel calm, considered, and completely personalised. You will be welcomed into a private, professional environment where your comfort and experience are prioritised from the moment you arrive.
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We recommend arriving a few minutes early to allow time to settle in before your appointment begins. Parking details and clinic location information will be provided with your booking confirmation.
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New clients may be required to complete a consultation or intake form prior to their appointment. This ensures we have a clear understanding of your skin history, lifestyle factors, and treatment goals.
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Your appointment will begin with a thorough consultation. This allows your skin to be assessed and ensures any treatment recommended is appropriate, safe, and aligned with your long-term goals.
Health, Safety, and Pre-Treatment Care
Your safety and results are our priority. Please inform us of any medical conditions, allergies, medications, or recent treatments prior to your appointment. This allows us to tailor your treatment plan and avoid any contraindications.
Preparation Guidelines
Preparation guidelines may vary depending on your treatment. As a general guide, we recommend avoiding sun exposure, active skincare ingredients such as retinol or acids, and other skin treatments in the days leading up to your appointment.
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For certain advanced procedures, additional preparation or a consultation may be required. You will be guided accordingly at the time of booking. For Advanced Skin procedures, you can learn about Preparation, Aftercare, and Contraindications on each treatment's respective page.
Age Requirements
Clients must meet the minimum age requirement for specific treatments. If you are unsure, please contact us prior to booking.
Post-Treatment Aftercare
Following your treatment, you will be provided with personalised aftercare instructions to support optimal results and minimise the risk of irritation or complications.
It is normal to experience temporary redness, sensitivity, or mild swelling depending on the treatment performed. These effects typically settle within a few hours to a few days.
For more advanced treatments, you may experience light peeling, dryness, or sensitivity as your skin renews. This is a natural part of the process and will be explained in detail before and after your appointment.
If you're concerned or have any follow-up questions
If you have any concerns during your recovery, or if something does not feel as expected, please contact us. We are here to support you throughout your skin journey.
Pricing & Payment
We aim to maintain transparency across all services and pricing. Treatment costs will be confirmed at the time of booking or consultation and will be charged in New Zealand Dollars (NZD).
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Prices are subject to change; however, confirmed bookings will always be honoured at the agreed rate.
We accept a range of payment methods, including EFTPOS, Afterpay and major credit cards. Full payment is required on the day of your appointment unless otherwise arranged.
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Deposits are required for certain bookings and are applied toward your treatment total.
Privacy Policy
We respect your privacy. Your personal information is collected only to provide safe, personalised treatments and manage your bookings.
We never sell your data and only share it with trusted providers where necessary to operate our services.
You can request access to or correction of your information at any time. For full details, please view our Privacy Policy.
At KM Advanced Skin, your privacy is respected and protected. This policy outlines how your personal information is collected, used, stored, and shared in accordance with the New Zealand Privacy Act 2020.
What information we collect
We may collect personal information including your name, contact details, date of birth, and relevant health or medical information required to safely perform treatments. This may also include details about your skin history, medications, allergies, and treatment preferences.
We may also collect information when you interact with our website, including enquiry forms, booking details, and general usage data.
How your information is used
Your information is collected to provide safe, effective, and personalised treatments. This includes:
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managing bookings and appointments
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conducting consultations and creating treatment plans
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ensuring treatments are appropriate and safe for you
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communicating with you about your appointments or enquiries
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maintaining accurate client records
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improving our services and client experience
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We may also use your contact details to share relevant updates, promotions, or educational content, where you have opted in to receive these communications.
How your information is stored
Your information is securely stored using trusted systems, including our booking platform Fresha. We take reasonable steps to protect your information from loss, unauthorised access, or misuse.
Only authorised personnel have access to your personal information, and it is stored only for as long as necessary to provide our services and meet legal obligations.
Sharing your information
Your personal information will not be sold or shared with third parties for marketing purposes.
We may share your information with trusted service providers where necessary to operate our business, such as booking platforms, payment providers, or professional advisors. These providers are required to handle your information securely and in accordance with privacy obligations.
Your rights
You have the right to request access to the personal information we hold about you and to request corrections if needed.
If you would like to access, update, or delete your information, please contact us using the details below.
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KM Advanced Skin
hello@kmadvancedskin.co.nz
Cookies and website use
Our website is built on WIX Studio, which uses cookies and similar technologies to support site functionality, enhance your browsing experience, and help us understand how visitors interact with the site.
These cookies may collect non-identifiable information such as pages visited, time spent on the site, and general location data. This helps us improve performance, usability, and overall experience.
Some cookies are essential for the website to function correctly, including booking features and security measures. Others may be used for analytics or performance insights.
You can manage or disable cookies through your browser settings at any time. Please note that restricting cookies may affect how certain parts of the website function.
Policy Updates
This privacy policy may be updated from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on our website.
Terms and Conditions
By accessing this website and booking services with KM Advanced Skin, you agree to the following terms and conditions. These are designed to ensure a safe, transparent, and professional experience for all clients.
Services and information
All treatments and services are provided based on professional assessment and are tailored to your individual needs. Information on this website is intended as a guide only and does not replace a personalised consultation. Results may vary depending on your skin type, condition, and adherence to aftercare advice.
Bookings and Deposits
All bookings are made through our booking platform, Fresha. A deposit may be required to secure your appointment, particularly for longer or higher-value treatments. Consultation appointments incur a $50 fee, which is redeemable toward treatment if you proceed on the same day, excluding microblading services.
Cancellations and Rescheduling
We require a minimum of 24 hours’ notice for any appointment changes or cancellations. Late cancellations or missed appointments may result in the loss of your deposit and/or a cancellation fee. By booking, you agree to these terms.
Late Arrivals
Please arrive on time for your appointment. If you arrive late, your treatment time may be shortened or rescheduled to avoid impacting other clients. This may be treated as a late cancellation where applicable.
No-Show Policy
Failure to attend your appointment without notice may result in a fee of up to 50% of the treatment value or $250, whichever is applicable. Repeat no-shows may require full prepayment for future bookings.
Health and Suitability
You agree to provide accurate and complete information regarding your health, medications, and skin history. KM Advanced Skin reserves the right to decline or modify treatments if deemed unsuitable or unsafe.
Pricing and Payments
All prices are listed in New Zealand dollars and are subject to change without notice. Confirmed bookings will be honoured at the agreed price. Full payment is required on the day of your appointment unless otherwise arranged.
Gift Vouchers and Promotions
Gift vouchers and promotional offers are subject to specific terms and expiry dates as stated at the time of purchase. They are non-refundable and not redeemable for cash.
Liability
KM Advanced Skin will take all reasonable care in providing services. However, we are not liable for any adverse reactions where all appropriate procedures, consultations, and aftercare advice have been followed. You agree to follow all aftercare instructions provided.
Intellectual Property
All content on this website, including text, branding, and original imagery, is the property of KM Advanced Skin unless otherwise stated and may not be copied, reproduced, or used without permission.
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Some imagery used on this website may be sourced from third-party platforms, including licensed libraries, WIX-provided assets, AI-generated content, or publicly available sources for illustrative purposes. While we make every effort to ensure appropriate usage, we do not claim ownership of third-party images where applicable.
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If you are the copyright owner of any content featured on this website and believe it has been used in error, please contact us directly with the relevant details. We will review and, where appropriate, promptly remove or credit the material.
Website Use
You agree to use this website for lawful purposes only. We reserve the right to update or modify content, services, or these terms at any time without prior notice.
Contact
If you have any questions regarding these terms and conditions, please contact KM Advanced Skin directly.
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KM Advanced Skin